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Hair extensions are considered a product of hygiene therefore once the package seals has been opened are non-refundable. All hair has been tested before sold to customer for quality control. After testing for 15 years, I have come to the realization 1.3g or so is a good weight for most types of hair so I design them this way. Each pack of nanos are 25 grams resulting in 18-25 or so pieces per pack depending on length. Flex wefts or genius wefts come in 200g packages. And handtide hair 100-150g.

During your initial consult which is mandatory before receiving a Jesstensions service, viewing and reading the manual are mandatory with your certified Jesstensions Journeyman stylist.

All nano extension positioning are done with zero tension so the hair may go up or down and feel comfortable.

For natural beaded row applications, we only use flex or genius weft as double or thick machine wefts prove to be a challenge to make as seamless and of high quality on the the very front anchoring beads.  This is we prefer to sell you the hair we use. 

Most salons will not work with hair that has not been purchased through the salon for quality control.

Should you bring in your own hair, the total service is not under warranty and, only brand new hair from certain brands will be able to be worked on as some brands tangle quickly and we can't have our name on the work from synthetic and or synthetic mixed or  brands that which have been poorly manufactured.

Jesstensions beaded methods are installed and removed or touch up using a specific technique by your licensed hair stylist every 6-8 weeks.


With 20 years experience in Vidal Sassoon Precision methods and being chosen for the head of Canada in color education and cutting, precise clean sub sectioning, zero tension application and gentle removal are important aspects to Jesstensionist method which is how I intended to craft into this process.  


Should you feel something is uncomfortable you must mention and come see your stylist right away.

Failure to do so doesn't give the stylist a way to help.  There may be additional charges for matting that may occur if not taken care of properly.  Clients should be seen for a consultation prior to service.

Hair extensions are not for everyone so communicating with your stylist right away is important what your budget is and occurring appointments must be pre-booked usually with a deposit.

If you have any concerns about hair extensions or would prefer to read a guide on how to take care of your new hair extensions, please consider referring to our guide below.

If you ordered hair and have any concerns, you may be required to send hair to the address where you purchased with an explanation, receipt and, MUST be in its un-cracked sealed original packaging and, then it will have to be sent in to the manufacturer for testing. However, all salons who carry our hair has never sent in a complaint about quality or anything, only that its the highest quality, so that should give you some reassurance.

Once every 3 years or so I might get a complaint from someone who purchased hair who says something 6 months later and they never come in to give us the chance to remedy the situation. Should there be an honest manufacturing problem which I have never seen in my 15 years sourcing hair with only a few highly reputable manufacturers, I will exchange the product for the same color only within 1 week of purchase.


I guarantee integrity behind my brand with these policies strongly in place for good reason.

Integrity is 100% one of my personal top values.

Thank you,


Hair Extensions Kelowna
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